Terms and Conditions

Terms and Conditions

Welcome to Afaq Chat.

These Terms and Conditions govern your access to and use of the Afaq Chat platform and services. By creating an account or using our platform, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the platform.

1. About Afaq Chat

These Terms govern the use of the Afaq Chat platform operated by Afaq Future Advertising & Marketing.

The platform enables businesses to use the WhatsApp Business Platform provided by Meta for customer communication, customer support, automation, notifications, and approved business messaging.

2. Eligibility

To use Afaq Chat you must:

Be at least 18 years old.

Have the legal authority to represent your business.

Provide accurate and complete information.

Comply with all applicable laws and Meta Platform policies.

3. User Accounts

Users are responsible for:

Maintaining the confidentiality of their login credentials.

Protecting access to their accounts.

All activities performed under their account.

You must immediately notify us of any unauthorized access.

4. Use of WhatsApp Business Platform

Afaq Chat integrates with Meta's WhatsApp Business Platform.

Users are solely responsible for ensuring that their use of WhatsApp complies with:

Meta Platform Terms

WhatsApp Business Messaging Policy

WhatsApp Commerce Policy

All applicable laws and regulations

Afaq Chat does not modify or override Meta policies.

5. Acceptable Use

You agree not to use the platform for:

Spam

Fraud

Phishing

Illegal activities

Unauthorized marketing

Malware distribution

Violating third-party rights

Sending messages without appropriate consent where required by law

6. Customer Data

Businesses remain the owners of their customer data.

Afaq Chat only processes customer information to provide the requested services and does not claim ownership of business or customer information.

7. Subscription and Payments

Certain services may require a paid subscription.

Subscription fees are non-refundable unless otherwise required by law or agreed in writing.

Failure to pay may result in suspension or termination of services.

8. Service Availability

We strive to provide reliable services but do not guarantee uninterrupted availability.

Maintenance, updates, internet failures, or third-party service interruptions may temporarily affect availability.

9. Intellectual Property

The Afaq Chat brand, website, platform configuration, custom developments, documentation, and original content are the property of Afaq Future Advertising & Marketing.

Some components of the Afaq Chat platform are built upon properly licensed third-party software. Ownership of such third-party software remains with their respective copyright holders and is subject to their applicable license agreements.

Users may not copy, modify, distribute, resell, or reverse engineer any part of the Afaq Chat platform except as permitted by applicable law or the relevant software licenses.

10. Limitation of Liability

To the maximum extent permitted by law, Afaq Chat shall not be liable for:

Business losses

Lost profits

Lost customers

Data loss caused by third-party services

Interruptions caused by Meta services

Force majeure events

11. Account Suspension

We reserve the right to suspend or terminate accounts that:

Violate these Terms.

Violate Meta policies.

Engage in illegal activities.

Abuse the platform.

12. Third-Party Services

Our platform integrates with third-party services including:

Meta Platforms

WhatsApp Business Platform

Cloud hosting providers

Your use of those services is also subject to their respective terms and policies.

13. Privacy

Your use of Afaq Chat is also governed by our Privacy Policy available at:

https://afaqchat.com/privacy-policy

14. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on this page.

Continued use of the platform constitutes acceptance of any updated Terms.

15. Governing Law

These Terms shall be governed by the laws applicable to the jurisdiction in which Afaq Future Advertising & Marketing operates, unless otherwise required by applicable law.

16. Contact Us

If you have any questions regarding these Terms, please contact us:

Afaq Chat

Operated by Afaq Future Advertising & Marketing

Website

https://afaqchat.com

Email

info@afaqchat.com

Phone

+965 50402193