Privacy Policy
آخر تحديث:: 2026-07-02 11:25
Privacy Policy for Afaq Chat
1. Introduction
Welcome to Afaq Chat.
Privacy Policy for Afaq Chat
Afaq Chat is a Software-as-a-Service (SaaS) platform operated by Afaq Future Advertising & Marketing.
Afaq Chat enables businesses to connect and manage their WhatsApp Business Accounts using Meta's WhatsApp Business Platform, including Meta Embedded Signup, WhatsApp Cloud API, and related business messaging services.
2. About Afaq Chat
Afaq Chat is a Software-as-a-Service (SaaS) platform built for businesses that use the WhatsApp Business Platform (Cloud API).
Our platform allows businesses to:
Connect their WhatsApp Business Account using Meta Embedded Signup.
Manage customer conversations.
Send Meta-approved WhatsApp message templates.
Receive customer messages through secure webhooks.
Manage support agents and teams.
View conversation history.
Integrate WhatsApp Business Platform with their business workflows.
Afaq Chat only processes information necessary to provide these services.
3. Information We Collect
Depending on how our platform is used, we may collect the following information:
Business Information
Business Name
Business Manager ID
WhatsApp Business Account ID
Phone Number ID
Business Email Address
Business Contact Information
Customer Information
When customers communicate with businesses through WhatsApp, we may process:
Phone Number
WhatsApp Profile Name
Messages
Images, Videos or Documents voluntarily shared
Conversation timestamps
4. Information Received from Meta
When a business authorizes Afaq Chat through Meta Embedded Signup, Meta may provide authorized business information including:
WhatsApp Business Account information
Phone Number information
Business identifiers
Permissions granted by the business
Afaq Chat only accesses information that has been explicitly authorized by the business through Meta.
5. How We Use Information
We use collected information only to provide and improve our services, including:
Connecting businesses to WhatsApp Business Platform.
Sending and receiving WhatsApp messages.
Managing customer conversations.
Delivering customer support tools.
Managing business accounts.
Improving platform performance.
Preventing fraud and abuse.
Maintaining platform security.
Complying with Meta Platform Terms and applicable laws.
6. Data Sharing
We do not sell personal information.
Information may only be shared:
With Meta Platforms when required for WhatsApp Business Platform functionality.
With trusted service providers supporting our infrastructure.
When required by law.
To protect our legal rights or investigate misuse of our services.
7. Data Security
We implement appropriate administrative, technical, and organizational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction.
Security measures include:
HTTPS encryption
Secure authentication
Access control
Secure cloud infrastructure
System monitoring
8. Data Retention
Information is retained only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
Businesses may request deletion of their information where applicable.
9. Cookies
Our website may use cookies and similar technologies to:
Maintain user sessions.
Improve website performance.
Enhance user experience.
Analyze website traffic.
Users may disable cookies through their browser settings.
10. Third-Party Services
Afaq Chat integrates with trusted third-party services including:
Meta Platforms
WhatsApp Business Platform
Cloud infrastructure providers
Use of these services is subject to their own privacy policies.
11. Children's Privacy
Our services are intended for businesses and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
12. User Rights
Depending on applicable laws, users may have the right to:
Request access to their personal information.
Request correction of inaccurate information.
Request deletion of personal information where applicable.
Object to certain processing activities.
Requests may be submitted using the contact information below.
13. International Data Transfers
Information may be processed in countries where our infrastructure or trusted service providers operate.
We take appropriate measures to ensure adequate protection of transferred information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page with the updated revision date.
15. Contact Us
If you have any questions regarding this Privacy Policy or our services, please contact us.
Afaq Chat
Operated by Afaq Future Advertising & Marketing
Website
https://afaqchat.com
info@afaqchat.com
Phone
+965 50402193